1. Contractual relationship
If you book tickets online via the Discovery Dock website, sign-in on site, or enter the Erlebniswelt (World of Experience), you enter into a contract with DuMont Media GmbH as the operator of the Discovery Dock based on these GTC’s and the prices in the price list.
This is a contract for miscellaneous services in connection with leisure activities for the provision of which a specific date has been agreed (§ 312 Para. 2 No. 9 BGB). This means that the right of withdrawal under the Fernabsatzgesetz (Distance Selling Act) for these contracts is excluded. In particular, this means that no tickets will be exchanged or the ticket price refunded if you do not arrive on the specified date (slot), or arrive too late. This applies to online bookings, as well as to local bookings!
For bookings, there is a cancellation period of seven days before the booked slot. If the booking is cancelled afterwards, there is no right to a refund of the ticket prices. If a coupon code was used for the booking (e.g. from Groupon etc.), this code expires.
Participants under the age of 14 must be accompanied by an adult to enter the Discovery Dock. There are no upper age limits.
With the ticket purchase you book a fixed slot.
2. Enter at your own risk
Entering the Discovery Dock Hamburg is at your own risk.
3. Introduction and procedure
After the onboarding, you enter the Erlebniswelt together with all participants of your slot. So please be on time.
By entering the world of experience, every visitor undertakes that the room concepts, programming and effects represent Intellectual Property (IP) of Dumont Media GmbH and will not be copied or used for their own commercial purposes.
4. Photo and video recordings
Photo and video recordings are not allowed in the rooms. We reserve the right to take legal action against violations. We’ve got a special photo wall for selfies. By using the photo wall you agree that we may use the photo on the Discovery Dock homepage etc. You can oppose the use of it at any time.
5. Smoking, drugs and alcohol
Smoking, drinking alcohol or using drugs of any kind is prohibited in the Erlebniswelt. Visitors who are under the influence of alcohol or drugs upon arrival will not be allowed to enter the Discovery Dock and will not be refunded. If smoking or alcohol is consumed in the rooms, the tour will be interrupted immediately and the ticket price will not be refunded.
6. Damage and theft
No objects may be removed from the world of experience. Anyone who takes any kind of object with them commits theft. Any theft is a criminal offence and will be reported by us to officials immediately.
Anyone who damages or destroys something negligently or intentionally must compensate for the damage incurred and the consequential damage.
DuMont Media GmbH is only liable for intentional or grossly negligent behavior of its employees. German law applies. Place of jurisdiction is Hamburg.