FAQ | Discovery Dock Hamburg
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ADRESSE
Discovery Dock
Am Kaiserkai 60
20457, Hamburg
Anfahrt

BEFORE YOUR VISIT

Yes, the Discovery Dock is designed so that you can only book it as part of the Hafen-Erlebnis-Tour (Port Experience Tour). The tour times are expected to be available in our Online Booking Calendar from March 2019.

In the Discovery Dock, we address the complex issue of ports. The contents correspond more to the interests of adults and the contents are not specifically conceived for children. The technical equipment is designed to require a certain size and dexterity. Therefore, we recommend a minimum age of 7 years of age.

The ticket price depends on the day and time. Just check out our Online Booking Calendar.
Visitors who have a severely handicapped pass with “B” or are in a wheelchair pay an admission fee of €10 and the accompanying person has free admission. The accompanying person does not have to reserve a ticket.
Children up to 14 years and Students pay an admission fee of €14.50.
We offer special prices for school classes in a group. Find out more about it here.

You can purchase the tickets here in our Online Ticket Shop and we will email you the ticket as a PDF file. 
Or you can come to the Discovery Dock during opening hours. However, we would like to point out that our tours can be sold out early on busy days. We therefore advise you to purchase your online tickets as soon as possible!

You can pay for the online tickets using PayPal or by credit card or make an instant bank transfer. On site, you can only pay with PayPal, a credit card or EC card. We do not accept cash.

Please check your spam folder first. From time to time, the email ends up there. Please wait up to 2 hours, it can sometimes take a while until the ticket arrives. If the ticket has still not arrived, please contact us.

Sorry that you can’t take part in the Port Experience Tour. Information about the cancellation of your ticket can be found in our AGB (Terms and Conditions).

We recommend that you arrive at least 15 minutes in advance.

Please note that you must allow enough time before the start of your tour. We recommend that you arrive at the Discovery Dock at least 15 minutes before your tour begins. Since we want to provide all our visitors with an unforgettable experience, we cannot guarantee that you will be able to participate in your tour in the event of a delay. Please understand this and make sure that you arrive on time. In this case, we will not be able to refund or exchange your ticket.

If you have forgotten your ticket, we can track your ticket purchase. In this case, you’ll have to identify yourself so we can check your identity. Please allow extra time for this in this case.

DURING YOUR VISIT

No, it doesn’t matter at all. You don’t have to be an expert or have any experience in this field. Where necessary, you will receive clear instructions and our port guides are always there for you and will be happy to support you.

The Discovery Dock is barrier-free, there is also a barrier-free toilet. We would like to point out, however, that guests in wheelchairs are not able to use all stations of the adventure world to their full extent. Therefore, we recommend all guests with a considerable impairment of their mobility to come together with an accompanying person. The accompanying person has free admission as soon as you present a severely disabled person’s pass with “B”.

The technique has been tested and approved by the TÜV technical inspectors and meets the prescribed standards so that you can participate in the tour without hesitation, even if you are an epileptic or pregnant. 
The showroom has no daylight. In order to fully feel the effects, the room is very dark. 
If you feel uncomfortable during the tour, please contact one of our port guides immediately.

Yes, we are keen to ensure that our English-speaking visitors experience the same experience as our German-speaking visitors. And of course, all our port guides speak English.

Yes, we have free lockers. In some lockers, you can also store a suitcase. However, the number is limited, so you may have to carry your jacket and bag with you on the tour.

Dogs are not allowed on the tour. Unfortunately, there is no possibility that we can take care of your dog during the tour. 
Of course, your guide dog or assistant dog can accompany you, if necessary.

Due to the technical equipment, it is unfortunately not permitted to take beverages and food with you on the tour.
Please turn off your smartphone during the tour so that other visitors are not disturbed.
Please understand that you are not allowed to take photos in the exhibition or film. This is to ensure that future visitors also experience the wow effect and do not already have an insight into what awaits them before their visit.
We would like to ask you to visit the toilets in the foyer before your tour, as there are no toilets in the exhibition. It would be a shame if you had to interrupt your tour for a toilet call.

No, there isn’t. But HafenCity offers a wide and varied range of gastronomic delights.

More questions? 

Call us or write us an email, we’ll gladly assist you.
You can
find our contact details here.